When Something Feels Off

Movement Stutters

Choose “Light” under “Performance” in settings. It lowers the resolution and smoothness of the preview only, so photos and videos keep their quality. When the app detects stutter, it also suggests this setting.

If you don’t move your hands, turning off “Hand Tracking” on the same screen lightens the load further.

The Avatar Looks Away While You Face the Camera

Tap “Calibrate” in the menu to set your current head direction as the new front.

“This camera mode is not available on this device.”

Your device doesn’t support that capture mode. The front camera in “Snap” works on every device.

An Avatar Won’t Load

If “This avatar is too large to load with the memory left on this device.” appears, the avatar doesn’t fit in your device’s memory. Quit other apps and try loading it again, or use an avatar with fewer polygons or smaller textures.

Recording Stopped Partway Through

If storage runs low while recording, recording stops and the video up to that point is kept. Free up some space and shoot again.

Hands Don’t Move During Precise Face Tracking

On iPhone, turn on “Precise Face Tracking” under “Back Camera” in settings to track your expressions and head as accurately as the front camera. While it’s on, though, hand tracking, switching lenses, and depth of field aren’t available. Turn it off when you want your hands to move. Android doesn’t have this setting.

Watermark and Resolution

In “Date & Watermark” in settings, you can set the watermark to “Off”, “Icon”, “Icon + App Name”, “Signature”, or “Icon + Signature”. The free version always uses “Icon + App Name”.

Choose the photo resolution from “Standard”, “High”, and “Maximum” in “Format” in the menu. Higher resolutions take longer to save, so “Standard” is usually enough. When shooting video, the same “Format” lets you choose 30 fps or 60 fps. “High”, “Maximum”, and 60 fps are available with Pro.